Support & FAQ

Go to Profile → tap + on Education → choose Near East University. Active students can verify with Google. Alumni: tap Alumni, enter your student or diploma number and the TRNC ID or passport number from your time at NEU, then tap Automatic Verification. You can also tap Manual Verification at any time: fill in faculty, department, your old student number if you remember it, and the passport or ID number you used at NEU, add a note if helpful, and submit. Our team reviews manual requests within a few working days.

Open Profile → click + on Education → choose Near East University. Active students verify with Google. Alumni can select Alumni to enter student/diploma and identity numbers and verify automatically, or choose Manual Verification to submit faculty, department, student number, passport/ID details, and a note for our team to review.

Direct messaging is not available. Open Home → Directory to browse verified alumni, or use Search to find someone by name. Tap a profile to view their public information.

Direct messaging is not available. Use the search bar at the top of the site to find alumni by name and open their profile from the results.

Open Profile → Experience, tap + to add a role or tap an existing entry to edit. Enter your company, job title, industry, and dates.

Open Profile → Experience, click + to add a role or the pencil icon on an entry to edit. Enter your company, job title, industry, and dates.

Yes. Open Maps in the app, browse campus locations, and tap a building or facility to view details.

Yes. Open Maps from the sidebar, browse campus locations, and click a building or facility to view details.

Open Menu → Academic Calendar to view the official NEU calendar in your browser. You can also check the Feed tab for related announcements.

Use the Academic Calendar link in the site footer to open the official NEU calendar, or check Home → Feed for related announcements.

Yes. Open Jobs to browse listings. Tap a job and use Apply — this opens the email address or external link provided in that posting.

Yes. Go to Home → Jobs to browse listings. Open a job and click Apply — this opens the email address or external link provided in that posting.

Yes. NEU Radio in the mobile app can keep playing while you navigate to other sections of the app.

The web player lives in the sidebar under Radio. Playback stops when you leave the site or if your browser restricts background audio.

Check the Feed tab in the app for announcements and events. Posts tagged as announcements highlight official university updates.

Open Home → Feed in the sidebar for announcements and events. Posts tagged as announcements highlight official university updates.

Open Menu → Support, choose Support & Feedback, and explain that you lost access to your 2FA device. Our team will verify your identity and help restore access.

Open Settings → Support in the sidebar, choose Support & Feedback, and explain that you lost access to your 2FA device. Our team will verify your identity and help restore access.

NEU Link requires a signed-in account. The Directory and profiles are available to verified NEU students, alumni, and personnel — not the general public. Phone, email, and other personal details on your profile are shown only to you.

NEU Link requires a signed-in account. Search and profiles are available to verified NEU students, alumni, and personnel — not the general public. Phone, email, and other personal details on your profile are shown only to you.

Open Menu → Change Password, enter your current password, then set and confirm your new password.

Open Settings → Change Password in the sidebar, enter your current password, then set and confirm your new password.

Open Menu → Support, choose Bug Report, Feature Request, or Support & Feedback, describe the issue or idea, optionally attach images, and submit.

Open Settings → Support in the sidebar, choose Bug Report, Feature Request, or Support & Feedback, describe the issue or idea, and submit. You can attach screenshots on web.

The mobile map needs an internet connection to load location data. Offline use is not fully supported.

The web map requires an active internet connection in your browser. Cached map tiles may be limited.